(6)电话场景：

　　operator 接线员

　　【Extension six two two six, please.请转6226。The line is bad/ busy / engaged. It kept a busy line. 电话占线。】

　　long distance call 长途电话;

　　collect call 对方付费电话;put through 接通电话;

　　leave a message留口信;

　　dial the wrong number拨错号码;

　　call/ telephone/ ring/ phone sb.;

　　give sb. a call/ ring给某人打电话;

　　——Hello! This is …speaking. 您好，我是…。

　　——Who’s speaking?/Who is that? 您是谁?

　　Hold on /Hold the line, please. 请稍等,别挂断。

　　I’ll call back later / again. I’ll ring him / her up again.我一会儿再打。

　　I couldn’t get through.打不通;

　　Sorry, I’m afraid you have the wrong number.对不起，您拨错号啦。

　　(7)酒店场景：

　　make a reservation 预定房间;

　　reception desk 接待处;

　　reception服务台;receptionist 服务员;

　　accommodation住宿; registration登记;

　　check in 入住;check out 结帐;

　　Identity/ID card 身份证;fill out a form填表;

　　single room 单间;double room双人间;

　　suite套间;room number房间号;

　　room key房间钥匙;room service客房服务;

　　wake-up call叫醒电话

　　Do you have a reservation Sir?先生，您预订了吗?

　　Have you got any vacant room? (= Is there any room available here?) 有空房间吗?

　　All the room are occupied. 房间已满。

　　Can I have a suite please?有套间吗?

　　How much do you charge for that? 如何收费?

　　Smoking or no smoking? 吸烟或不吸烟?

　　Meals included. 包括饮食。

　　Can I show you your room? 我可以带你去你的房间?

　　Can I carry your luggage?我可以帮你提行李吗?