Lesson 2: Taking a Reservation Over the Phone

　　第二课： 接受电话预定房间 (2)

　　各位朋友好，欢迎您收听为旅游及服务业人员提供的初级“旅游业英语”第二讲，我是澳洲广播电台的节目主持人马健媛。在第一课中，我们学习了如何在接听电话时做自我介绍、在什么情况下用英语说早安和晚安等等。我们还学习了如何用英语表示日期、英语字母的国际无线电标准拼读方法、如何正确地称呼客人头衔以及有关YES和CERTAINLY这两个词汇的更加正式的表达方法。在这一课中，我们要学习的内容包括如何用英语中AND这个词使一个问句听起来更加客气、如何礼貌地请客人重复他说的话以及当客人说“谢谢””Thank you”的时候我们要如何回应。在我们学习新的对话之前，先让我们听一下接受电话预定房间的第一部分。

　　Leo: Plaza Hotel, good morning. Leo speaking.

　　Mona: Ah yes,l'd like to book two rooms for myself and my father.

　　Could you tell me the cost of a single room per night?

　　Leo: Certainly.A single room is 120 dollars American, per night.

　　Mona: Fine.

　　Leo: And when would you like the rooms?

　　Mona: From the 25th to the 28th of September.

　　Leo: Arriving the 25th of September and leaving on the 28th? Three nights?

　　Mona: That's right.

　　Leo: Just a minute please..Yes, we have rooms available then. You require two single rooms?

　　Mona: Yes.thank you.

　　Leo: Can I have your name please?

　　Mona: My name is Mona White.

　　Leo: And your father's name, Ms White?

　　Mona: Ja)ber.

　　Leo: Could you spell the surname please?

　　Mona: Sure. W-E double-B E-R.

　　Leo: Double P for Papa?

　　Mona: No, double Bfor Bravo

　　Now we-ll continue with Lesson 2:Taking a Reservation Over the Phone.

　　现在我们继续收听第二讲“接受电话预定房间”

　　Leo: And how will you be paying for your room, Ms White?

　　Mona: By credit card.

　　Leo: Both rooms on the same card?

　　Mona: Yes.

　　Leo: Your card number please?

　　Mona: 4434 1234 5678 9902.

　　Leo: Double one, zero two?

　　Mona: No, double nine zero two.

　　这段对话您听懂了多少呢?为了给蒙纳怀特预定房间，利奥记下了她的信用卡号码。现在我们再来听一遍这部分的对话，我会将这段对话翻译成汉语。

　　Leo: And how will you be paying for your room, Ms White?

　　利奥： 您要以何种方式支付房费呢，怀特女士?

　　Mona: By credit card.

　　豢纳： 我用信用卡支付

　　请注意利奥是如何使用英语AND这个词汇来开始一个新的话题的，他提出了信用卡的问题。如果不用AND这个词，他的问题就会显得有些突兀。请再听一遍对话并跟着重复

　　Leo: And how will you be paying for your room, Ms White?

　　And when would you like the rooms?

　　And your father's name?

　　接下来我们一起听这段对话新的部分，我会将它们译成汉语利奥： 请问您的信用卡号码?

　　Leo: Your card number please?

　　利奥：请告诉我你的房间号?

　　Mona: 4434

　　蒙纳： 4434

　　Mona: 1234

　　蒙纳： 1234

　　Mona: 5678

　　蒙纳： 5678

　　Mona: 9902

　　蒙纳： 9902

　　Leo: Double one, zero two?

　　利奥： 是1102吗?

　　Mona: No, double nine zero two.

　　蒙纳： 不对，是9902

　　也许您已经注意到了，在拼读过程中如果出现字母或数字重叠的话，我们可以使用英文DOUBLE这个字。例如：DOUBLE B，DOUBLE 4.请注意听录音并跟着重复

　　Double M

　　Room:R double-0 M

　　Double-8

　　6 double-oh 2

　　另外， “零”这个数字在英语里是“ZERO"，也可以说成“OH"，这两种说法可以交替使用。但通常我们会说DOUBLE OH, DOUBLE OH,而不说DOUBLE ZERO, DOUBLE ZERO.请再听一遍录音并跟着说。

　　Leo: And how will you be paying for your room, Ms White?

　　Mona: By credit card.

　　Leo: Both rooms on the same card?

　　Mona: Yes.

　　Leo: Your card number please?

　　Mona: 4434 1234 5678 9902.

　　Leo: Double one, zero two?

　　Mona: No, double nine zero two.

　　Leo: 4434 1 234 5678 99027

　　Mona: That's right.

　　备位听众，您现在收听的是澳大利亚澳洲广播电台制作的“旅游业英语’

　　Lesson 2: Taking a reservation over the phone.

　　第二讲： “接受电话预定房间”

　　请注意听这段对话的生词与表达方式

　　Leo: Double one, zero two?

　　Mona: No, double nine zero two.

　　Leo: And the expiry date?

　　Mona: Eleven,.

　　Leo: Could you repeat that please?

　　Mona: November this year.

　　Leo: Thank you. l've booked two rooms for Ms White and Mr Webber from Wednesday the 25tri to Saturday the 28th of September.

　　Mona: Thank you.

　　Leo: You're welcome. We'II see you on the 5tri, Ms White.

　　Mona: Thanks a lot. Goodbye.

　　Leo: Goodbye.

　　再听一遍，我会将这段话译成汉语

　　Leo: Double one, zero two?

　　利奥： 1102

　　Mona: No, double nine zero two.

　　蒙纳： 不对，是9902

　　Leo: And the expiry date?

　　利奥： 请问您信用卡的有效日期?

　　Mona: Eleven,.

　　豢纳： 十一月。。。

　　Leo: Could you repeat that please?

　　利奥： 请您再重复一遍好吗?

　　Mona: November this year.

　　蒙纳： 今年十一月

　　请注意听利奥是如何要求怀特女士澄清某些疑问的

　　Leo: Double one, zero two?

　　利奥重复了他所听到的话，并且将他感到有疑问的部分用疑问的语气说出。我们再来听一遍利奥的话，请试着学习使用他的语气。

　　Mona: The fifth Of September.

　　Leo: The,7fm Of September?

　　Mona: Double nine zero two.

　　Leo： Double nine zero two?

　　为了确认对话的正确意思，利奥还使用了下列说法

　　Leo: could you repeat that please?

　　Listen and repeat.

　　请注意听并跟着重复

　　could you repeat that please?

　　请您再重复一遍好吗?

　　could you repeat that please?

　　请您再重复一遍好吗?

　　我们现在来听一段新的对话，我会将对话译成汉语

　　LeO： Thank you.

　　利奥： 谢谢

　　Leo: I've booked two rooms for MS White and Mr Webber..

　　利奥： 我为怀特女士和伟博先生预定了两个房间

　　Leo: …from Wednesday the 25th to Saturday the 28th September.

　　利奥： 入住日期从九月二十五日星期三到九月二十八日星期六

　　MOna： Thank you.

　　蒙纳： 谢谢

　　Leo：you're welcome…

　　利奥： 不客气

　　Leo: We'll see you on the 25th,Ms White.

　　利奥： 那我们二十五日见，怀特女士

　　MOna: Thanks a lot.goodbye.

　　豢纳： 非常感谢，再见

　　Leo：goodbye.

　　利奥： 再见

　　当别人说‘谢谢“的时候，我们也要有礼貌地回复。利奥的说法是YOU ARE WELCOME，这也许应该算是英语里最常用的一种说法了。另外，我们也可以说“MY PLEASURE"，而澳洲人最流行的一种说法就是NO WORRIES，请听录音并跟着重复

　　Leo: You're welcome.

　　Leo: My pleasure.

　　Leo: No worries.

　　我们再听一遍这段对话，请您跟着重复。在利奥的讲话之后会有一段间隔。

　　Leo: And the expiry date?

　　Mona: Eleven,.

　　Leo: Could you repeat that please?

　　Mona: November this year.

　　Leo: Thank you.

　　Leo: l've booked two rooms for Ms White and Mr Webber_

　　Leo: from Wednesday the 25tri to Saturday the 28tri of September.

　　Mona: Thank you.

　　Leo: You're welcome.

　　Leo: We'II see you on the 25tri, Ms White.

　　Mona: Thanks a lot. Goodbye.

　　Leo: Goodbye.

　　现在诖我们把第一课和第二课中的对话一起完整地听一遍。

　　Leo: Plaza Hotel, good morning. Leo speaking.

　　Mona: Ah yes,l'd like to book two rooms for myself and my father.

　　Could you tell me the cost of a single room per night?

　　Leo: Cert:ainly.A single room is 120 dollars American, per night.

　　Mona: Fine.

　　Leo: And when would you like the rooms?

　　Mona: From the 25th to the 28tri of September.

　　Leo: Arriving the 25th of September and leaving on the 28tn? Threenights?

　　Mona: That's right.

　　Leo: Just a minute please.

　　Yes, we have rooms available then. You require two single rooms?

　　Mona: Yes, thank you.

　　Leo: Can I have your name please?

　　Mona: My name is Mona White.

　　Leo. And your father's name, Ms White?

　　Mona. Jack Webber.

　　Leo: Could you spell the surname please?

　　Mona: Sure. W-E-double B-E-R.

　　Leo: Double P for Papa?

　　Mona: No, double B for Bravo

　　Leo: And how will you be paying for your room, Ms White?

　　Mona: By credit card.

　　Leo: Both rooms on the same card?

　　Mona: Yes.

　　Leo: Your card number please?

　　Mona: 4434 1234 5678 9902.

　　Leo: Double one, zero two?

　　Mona: No, double nine zero two.

　　Leo: 4434 1234 5678 9902?

　　Mona: That's right.

　　Leo: And the expiry date?

　　Mona: Eleven, ...

　　Leo: Could you repeat that please?

　　Mona: November this year.

　　Leo: Thank you. l've booked two rooms for Ms White and Mr Webber from Wednesday the 25tri to Saturday the 28th of September.

　　Mona: Thank you.

　　Leo: You're welcome. We'II see you on the 25th, Ms White.

　　Mona: Thanks a lot. Goodbye.

　　Leo: Goodbye.

　　以下是一些对话的重点 ,有时间的话您要多多地练习

　　Could you repeat,

　　Could you repeat,

　　Could you repeat that please?

　　Oh-2 double-6?

　　Or Oh-2 double 3?

　　Could you repeat,

　　Could you repeat,

　　Could you repeat that please?

　　Oh-2 double-6?

　　Or oh-2 double-3?

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（实习编辑：高奕飞）