Telephoning in English includes learning a number of special phrases, as well as focusing on listening skills. Some of the most important phrases include how to answer the phone, how to ask for others, how to connect, and how to take messages.

　　用英语打电话包括学习一些特殊的短语，以及专注于倾听技巧。一些最重要的短语包括如何接听电话、如何询问他人、如何转机以及如何接收信息。

　　Introducing Yourself

　　介绍你自己

　　Here are a few ways to informally introduce yourself on the telephone:

　　以下是在电话中介绍自己的几种非正式用法：

　　This is Ken.

　　这是肯。

　　Hello, Ken speaking.

　　你好，我是肯。

　　If you'd like to reply more formally, use your full name.

　　如果您想更正式地回复，请使用您的全名。

　　This is Jennifer Smith speaking.

　　我是詹妮弗·史密斯。

　　Hello, Jennifer Smith speaking.

　　您好，我是詹妮弗·史密斯。

　　If you are answering for a business, just state the business name. In this case, it's common to ask how you can help:

　　如果你在回答一个商业问题，只需说出企业名称。在这种情况下，常见的问题是如何提供帮助：

　　Good morning, Thomson Company. How may I help you?

　　早上好，汤姆森公司。我能为您做些什么?

　　Plumbers Insurance. How can I be of service today?

　　水管工保险。我今天怎么为您效劳?

　　British / American Difference

　　英式/美式差异

　　Hello, this is Ken.

　　你好，我是肯。

　　Brighton 0987654

　　布莱顿0987654

　　The first example response is in American English and the second is in British English. As you can see there are differences in both forms. The telephone articles include both British and American English, as well as phrases that are common to both forms.

　　第一个例子是美国英语，第二个例子是英国英语。正如你所看到的，两种形式都有差异。电话用语包括英式英语和美式英语，以及两种形都并存使用的短语。

　　In American English, we answer the phone stating "This is ..." In British English, it's common to answer the phone by stating the telephone number. The phrase "This is ..." is used only on the telephone to substitute the phrase "My name is ..." which is not used to answer the telephone.

　　在美式英语中，我们接的电话说“这是……”，在英式英语中，通常是说电话号码来接电话。“这是……”这个短语只在电话上用来代替“我的名字是……”这个短语不用于接听电话。

　　Asking Who Is on the Telephone

　　询问谁在打电话

　　Sometimes, you'll need to find out who is calling. Ask them politely for this information:

　　有时候，你需要知道是谁打来的。你可以礼貌地向他们询问这些信息：

　　Excuse me, who is this?

　　对不起，这是谁?

　　May (Can) I ask who is calling, please?

　　请问是谁打来的?

　　Asking for Someone

　　请求某人

　　At other times, you'll need to speak to someone else. This is especially true when you telephone a business. Here are some examples:

　　其他时候，你需要和另一个人通话。当你打电话给一家公司时尤其如此。以下是一些例子：

　　Can I have extension 321? (extensions are internal numbers at a company)

　　我可以接321分机吗?(分机号是公司的内部编号)

　　Could I speak to...? (Can I - more informal / May I - more formal)

　　我能和……说话吗?(我可以-更非正式/我可以-更正式吗)

　　Is Jack in? (informal idiom meaning: Is Jack in the office?

　　杰克在吗?(非正式用语的意义：杰克在办公室吗?)

　　Connecting Someone

　　转接某人

　　If you answer the phone, you might need to connect the caller to someone at your business. Here are some useful phrases: