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8个方法,赢得所有人的尊重(双语)

2017-12-29 15:13

来源:businessinsider.com

作者:

  Is it possible to like everyone in your office? Think about how tough it is to get together 15 people, much less 50, who all get along perfectly.

  有没有可能喜欢上办公室的每一个人?想一想把15个人有多难就知道了,更不要说50个人,他们之间的相处有多么友好。

  But unlike in friendships, you need coworkers.

  但是跟朋友关系不一样,你需要的是同事。

  You work with them every day, and whether they're your boss, direct report or equal, you depend on them just as they depend on you.

  你每天都跟他们一起工作,不管他们是你的老板,直接汇报人或同级别的,你依赖他们,他们也依赖着你。

  Here are some ways, based on psychological research and advice from career experts, that you can get the whole office on your side.

  下面有一些方法,是根据心理学研究以及职业专家们的建议而得出来的,你可以好好利用它们,拿下整个办公室的人。

  1. Know the difference between friends and coworkers.

  1. 清楚了解朋友与同事的区别。

  It's tempting to want to like your coworkers. After all, you may see them more often than your romantic partner. But the things you want out of a friend and a colleague are often different. "People liking each other is not a necessary component to organizational success," Ben Dattner, an organizational psychologist and author of Credit and Blame at Work, told Harvard Business Review. In fact, liking people in your workplace too much is a "bigger problem" than liking them too little, according to Robert Sutton, a professor of management science and engineering at Stanford University. Instead of dwelling on what you dislike about certain staffers, focus on their strengths and how to accomplish tasks together, which can improve relations. If you're a manager, always be fair and vigilant about keeping your own interpersonal bias out of reviews.

  我们很难抑制自己想要喜欢同事的意愿,毕竟,你见他们的时间比见你的伴侣的时间要长得多。但是你想要从朋友身上获得的东西与同事身上获得的通常都不一样。“人们互相喜欢的这种感觉并非一家机构成功的必要因素,”Ben Dattner是一位组织心理学家,同时也是《工作的赞赏与惩罚》的作者,他接受《哈佛商业评论》杂志采访的时候说道。实际上,对同事投入过多的喜爱感情比对他们毫不关心来说更是一个“大问题”,根据斯坦福大学的管理科学与工程学教授Robert Sutton所说。与其沉迷于你对某个员工的厌弃感觉,倒不如留意他们的长处,留意他们是如何一起把任务达成的,这样还能改善人际关系。如果你是一位管理者,请永远保持公正,并警惕自己不要把个人偏见投放到对员工的评价当中。

  2. Reveal, don't hide, information.

  2. 公开信息,不遮遮掩掩。

  If you have a bone to pick with someone in your workplace, you may try to stay tight-lipped around them. But you won't be helping either one of you. Psychological research shows that people tend to prefer others who reveal information about themselves, rather than conceal it. A Harvard Business School study found that observers consistently rated those who were upfront about themselves more highly, while those who hid lost trustworthiness. This idea extends to the office: The same study found that employers were more likely to pick candidates who said they had done drugs over those who said no or chose not to answer. The lesson is not that you should make your personal life an open book, but rather, when given the option to offer up details about yourself or studiously stash them away, you should just be honest.

  如果你想要挑一下某个人的毛病,你可能要在他们身边的时候守口如瓶。但你不会对任何人起到帮助。心理学研究显示,人们通常都喜欢那些透露信息的人们,而不是隐藏信息的人。一项哈佛商业学院的研究发现,观察者们常常给那些站在最前面显露自己的人打更高的分数,而那些隐藏自己的人则会失去信用分数。这个概念延伸至办公室里:同样的研究发现,雇主更喜欢选那些说自己吸过毒的人,而不选择那些说自己没有或沉默的求职者。这个教训并非告诉你,你应该把自己的私人生活告知天下,而相反的是,如果有机会能够为他人提供一些关于自己的信息或者故意隐藏起来的话,你只应该保持真诚。

  3. Slow down and listen.

  4. 慢慢来,认真倾听。

  Just as important as being honest about yourself is being receptive to others. We often feel the need to tell others how we feel, whether it's a concern about a project, a stray thought, or a compliment. Those are all valid, but you need to take time to hear out your coworkers, too. "Rushing to get your own ideas out there can cause colleagues to feel you don't value their opinions," Rita Friedman, a career coach, told Forbes. Do your best to engage coworkers in a genuine, back-and-forth conversation, rather than prioritizing your own thoughts.

  接受他人的信息与你对自己坦诚的重要性是一样的。我们常常都很想要告诉别人我们的想法,不管那是关于对项目的忧虑,或者一个迷茫的想法,或是褒奖。那些都是可以接受的事情,但是你也需要花点时间去听取同事的内心声音。“直奔主题,只说自己的个人想法,有可能会让你的同事们觉得你不重视他们的看法。”Rita Friedman接受福布斯网站采访时说道。所以,请进你最大的努力让你的同事们融入到一次真正,有来有往的交谈,而不是把你自己的想法优先说出来。

  4. Put yourselves in others' shoes.

  4. 从别人的角度思考。

  Sometimes we listen without really processing what we're being told. But a hallmark of a successful manager is empathy, or what's become known as "emotional intelligence"—increasingly a highly valued skill in professional environments. It can be difficult to get out of your comfort zone and imagine how someone else feels, particularly if their thinking is far from yours, but it's essential to wielding influence. When Lou Gerstner was brought in to turn around the ailing IBM in the 1990s, he held unscripted Q&A sessions with employees in a listening tour he called Operation Bear Hug. It helped shift IBM's culture and strategy and make the company competitive again. Facebook's Mark Zuckerberg similarly hosts weekly Q&A sessions that allow employees to ask anything. Empathy "gives you better ideas, and it makes you worth listening to," Nancy Duarte, CEO of Duarte Design, writes in Harvard Business Review.

  有时候,我们倾听他们,却没有在脑海里处理对方所说的话。而一名成功的管理者的特点就在于有同理心,或者众所周知的“情绪智商”——如今在职业环境里是日益受到高度重视的技能。也许你很难走出自己的舒适圈,很难去想象别人的感受,特别是如果他们的想法跟你的相差甚远,不过这对于创造影响力来说的极其重要的。当Lou Gerstner在90年代被带进衰弱的IBM公司时,他设置了一些称之为“Operation Bear Hug”的倾听之旅,安排与员工进行的脱稿问答环节。这些会议扭转了IBM公司的文化与策略,使得公司的竞争力再次大大提升。脸书的Mark Zuckerberg仅仅举办了每周的问答环节,允许员工随意提问。同理心“为你提供更好的点子,也使得你更值得他人倾听。”Nancy Duarte是杜尔特设计公司的行政总裁,她为《哈佛商业评论》撰稿时写道。

  5. Spend time with everyone.

  5. 花时间与每个人相处。

  It's common to have a "cubicle mate" or special confidant in a work setting. But in addition to those trusted coworkers, you should expand your horizons and find out about all the people around you. Use your lunch and coffee breaks to meet up with colleagues you don't always see. Find out about their lives and interests beyond the job. It requires minimal effort and goes a long way. "This will help to grow your internal network, in addition to being a nice break in the work day," Ryan Kahn, a career coach and author of Hired! The Guide for the Recent Grad, told Forbes.

  人们在工作环境里有一个“隔间伙伴”或特殊的知己都是很常见的。不过除了那些可信任的同事们,你也应该扩宽你的视野,去认识认识身边的其他人。利用午餐或咖啡小憩的时间去见见那些不常见面的同事,去了解他们工作以外的生活与个人兴趣。这只需要出一点点力,但却走得很长久。“这除了是一个惬意的突破之外,还能够帮助你扩展个人的内部关系网。”Ryan Kahn是一名职业规划培训师,同时也是《录用!应届毕业生的求职指南》的作者,他在接受福布斯采访的时候说道。

  6. Give compliments, just not too many.

  6. 给予赞赏,但不能太多。

  Positive feedback is important for anyone to hear. And you don't have to be someone's boss to tell them they did an exceptional job on a particular project, or offer thanks for help. This will help engender good will in others. But don't overdo it or be fake about it. Studies have foundthat lavishing people with a torrent of praise doesn't work nearly as well as providing a mix of positive and negative feedback. One study in particular found that people responded best to comments that shifted from negative to positive, possibly because it suggested they had won somebody over.

  每个人都希望听到正面的反馈。你不必当某人的老板告诉他们某个项目的工作表现多么出色,或者感谢他人的帮助。这么做会让他人产生好感。但是不要做得太多或者假意为之。有许多研究发现,那些滥用赞美之词的人,几乎跟那些掺杂正面与负面反馈的人的作用同样不大。特别有一项研究发现,人们对那些从负面转向正面的评价的反应最好,很有可能是因为这个评价证明了他们已经赢得了某人的欢心。

  7. Tailor your interactions.

  7. 做好互动准备。

  This one may be a bit more difficult to pull off, but it can go a long way to achieving results. Remember in dealing with any coworker what they appreciate from an interaction. Watch out for how they verbalize with others. Some people like small talk in a meeting before digging into important matters, while others are more straightforward. Jokes that work on one person won't necessarily land with another. Tailor your style accordingly to type. "Consider the person that you're dealing with before each interaction and what will get you to your desired outcome," Kahn said.

  这一点也许有点难办,但是达到的效果却是长远的。请记住留意那些同事们最喜欢从互动当中得到的东西,留意他们是如何与他人对话的。有的人喜欢在会议进入重要议程之前说悄悄话,然而有的人更加的直截了当。开某个人的玩笑不一定能够赢得另一个人的赏识。请根据不同的人来制定不一样的说话风格。“思考一下,你在每次会议之前与那个人打交道,以及帮助你获得理想薪水的东西是什么。”Kahn说道。

  8. Put on a good face, always.

  8. 一直保持微笑。

  Being friendly may seem simple enough, but under the pressure of major assignments and deadlines, it can be hard to keep your cool. The image you project in a workplace, however, is always being watched and will affect how you're viewed. "Small gestures can make a big difference," Kahn said. Don't forget to say good morning and good evening as you come in and leave. Learn names, and use them. Ask how people are doing. Keep a smile on, even when things get tough. It will help you get one in return.

  待人友好似乎已经足够简单了,但是在重大任务与截止限期的压力之下,你很难保持冷静。你在职场里所呈现的个人形象,不管是怎样的,都会被别人看到,还会影响别人对你的看法。“小小的举动都会造成大大的影响,”Kahn表示。请别忘了在上班的时候说早安,下班的时候说晚安。了解别人的名字,多称呼别人。询问别人的工作状况。多微笑,即使在事情艰难的时候。最终这会帮助你的。

(编辑:何莹莹)

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