Almost every job requires workers to use verbal communication skills. That’s why verbal skills are highly ranked on the candidate evaluation checklists used by many job interviewers.

　　几乎每一种职业都需要员工使用口头表达技能，也就是为什么它通常被许多面试官放在求职者评估表的前列。

　　The stronger your communication skills, the better your chances of getting hired regardless of the job for which you’re applying. You’ll do better during the interview, as well as on the job.

　　如果你的沟通技能越强，不管你申请的职位是什么，你都很有可能被雇用。你会在面试过程中更出色，工作的时候也一样。

　　What Are Verbal Communication Skills?

　　口头表达能力是什么?

　　Effective verbal communication skills include more than just talking.

　　有效的口头表达技能不仅仅只是说话。

　　Verbal communication encompasses both how you deliver messages and how you receive them. Communication is a soft skill, and it’s one that is important to every employer.

　　口头沟通既包含你所传递信息的方式，也包括你所接收信息的方式。沟通技能是一种软技能，也是每位雇主都重视的技能。

　　Workers who can convey information clearly and effectively are highly valued by employers. Employees who can interpret messages and act appropriately on the information that they receive have a better chance of excelling on the job.

　　能够清晰有效地传递信息的员工是非常受雇主们青睐的。懂得解读信息并且对接收到的信息给予得体的行动反应的员工，更能在工作上创造一番成就。

　　Verbal Communication Skills in the Workplace

　　职场中的口头沟通技能

　　What constitutes effective verbal communication on the job depends on the relationships between communication partners and the work context. Verbal communication in a work setting takes place between many different individuals and groups such as co-workers, bosses and subordinates, employees, customers, clients, teachers and students, and speakers and their audiences.

　　工作中所需的有效口头表达技能则取决于沟通双方和工作场景下的人际关系。工作环境当中的口头沟通发生于许多不同的个人和群体，比如同事，老板和下属，员工，顾客，客户，教师与学生，以及演讲者和他们的听众。

　　Verbal communication occurs in many different contexts including training sessions, presentations, group meetings, performance appraisals, one-on-one discussions, interviews, disciplinary sessions, sales pitches and consulting engagements.

　　口头沟通发生于不同的语境当中，包括培训课程，讲演展示，小组会议，绩效考核，一对一讨论，面试，学科课程，推销技巧还有咨询约定。

　　Examples of Verbal Communication Skills

　　口头沟通技能的例子

　　A - F

　　A-F开头

　　Advising others regarding an appropriate course of action

　　就一个合适的行动方案给对方提出建议

　　Annunciating clearly

　　清晰地发出通知

　　Anticipating the concerns of others

　　预测别人的关注点

　　Asking for clarification

　　请求说明清楚

　　Asking open-ended questions to stimulate dialogue

　　提出开放性问题吸引讨论

　　Assertiveness

　　果断自信

　　Calming an agitated customer by recognizing and responding to their complaints

　　通过意识和回应投诉来安抚生气的顾客

　　Conveying feedback in a constructive manner emphasizing specific, changeable behaviors

　　以建设性的态度强调具体的、可调整的行为措施来给予反馈

　　Conveying messages concisely

　　简洁地传递信息

　　Disciplining employees in a direct and respectful manner

　　采用直接且尊重的方式培训员工

　　Emphasizing benefits of a product, service or proposal to persuade an individual or group

　　通过强调一个产品、一项服务或一份策划书的优点来说服一个人或一个小组

　　Encouraging reluctant group members to share input

　　激励不情愿分享的小组成员去分享他们的意见

　　Enunciating each word you speak

　　清晰说出你所说的每个字

　　Explaining a difficult situation without getting angry

　　解释困难情况的时候要保持气度

　　Explaining that you need assistance

　　说清楚你需要帮助的情况

　　G - R

　　G-R开头

　　Giving credit to others

　　相信别人

　　Introducing the focus of a topic at the beginning of a presentation or interaction

　　在讲演展示或互动开始的时候介绍话题的重点

　　Noticing non-verbal cues and responding verbally to verify confusion, defuse anger, etc.

　　注意到非言语暗示并且使用口头语言回应，以证明有任何疑惑，疏解情绪，等等

　　Paraphrasing to show understanding

　　重新表述以表示理解

　　Planning communications prior to delivery

　　做好沟通的计划比传递信息更重要

　　Posing probing questions to elicit more detail about specific issues

　　提出探索性问题以引出更多关于具体问题的细节

　　Projecting your voice to fill the room

　　让房间内所有人都能听到你的声音

　　Providing concrete examples to illustrate points

　　用具体的例子来说明论点

　　Receiving criticism without defensiveness

　　虚心接受批评

　　Recognizing and countering objections

　　有意识并对反驳作出回应

　　Refraining from speaking too often or interrupting others

　　控制自己不要说太多，也不要打断别人的话

　　Requesting feedback

　　请求反馈

　　Restating important points towards the end of a talk

　　谈话结束时重申重要的观点

　　S - Z

　　S-Z开头

　　Selecting language appropriate to the audience

　　根据不同听众选择合适的语言

　　Showing an interest in others, asking about and recognizing their feelings

　　对他人表示兴趣，询问和理解他人的感受

　　Speaking calmly even when you're stressed

　　即使感觉挫败，也要冷静地说话

　　Speaking at a moderate pace, not too fast or too slowly

　　以中等速度说话，不要太快也不要太慢

　　Speaking confidently but with modesty

　　自信但谦虚地表达

　　Stating your needs, wants or feelings without criticizing or blaming

　　说明个人需求，需要或感受的时候不要指责或抱怨

　　Summarizing key points made by other speakers

　　总结其他发言者说话的要点

　　Supporting statements with facts and evidence

　　用事实和证据支撑你的论断

　　Tailoring messages to different audiences

　　为不同的听众修改信息的形式

　　Telling stories to capture an audience

　　用故事来吸引听众

　　Terminating staff

　　解雇员工

　　Training others to carry out a task or role

　　培训其他人承担任务或角色

　　Using affirmative sounds and words like uh-huh, got you, I understand, for sure, I see, and yes to demonstrate understanding

　　使用积极肯定的声音或词语，例如，嗯嗯，我懂你，我理解，确实如此，我明白了，还有对的来表示你的理解

　　Using humor to engage an audience

　　利用幽默感去吸引听众

　　Utilizing self-disclosure to encourage sharing

　　抛砖引玉