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面试常用问答:电话客服

2016-04-07 16:21

来源:网络

作者:

  Call Center

  电话客服

  I am able to handle a large number of calls without my accuracy being compromised.

  我能在处理大量的通话时我的正确性不受影响。

  My accuracy has never been affected by the number of calls I am handling.

  我的正确性从不受通话数量的影响。

  My accuracy during the last 5 years has always been over 95%.

  在过去的5年中,我的正确性在95%以上。

  If I were having a problem with a co-worker, I would try taking to them to see if we could work out our differences. If they weren’t open to that, or if the problem remained, I would discuss it with my supervisor.

  如果我与同事间存在问题,我会试着与他们进行交谈,看看能不能解决分歧。如果他们不够放开心胸,或问题一直存在,我会与我的上司讨论。

  I would first talk to the person and try to figure out what was bothering him. If the problem continued after talking to him, I would bring it to the attention of my supervisor. In my experience, what can’t be resolved by talking one on one with the co-worker should be brought to the supervisor right away, before it escalates.

  首先,我会和他谈谈,试着找到他的困扰处。如果谈过之后问题还存在,我就会把问题让我的上司注意到。以我的经验,如果在与同事谈过后还存在问题,在其加剧之前,应该要立刻让上司知道。

  I try to get along well with everyone, and respect their opinions and boundaries. In the past, when I have had a problem with someone, I have been able to work it out by talking with them.

  我努力和大家和平相处,尊重他们的意见和底线。以前当我和某人之间出现问题的话,我总能经过交谈来解决。

(实习编辑:高奕飞)

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