P112
A: May I help you?
B: Yes. I’d like to return this garden hose (1.software program 2.model airplane kit 3.bottle of aspirin 4.teapot 5.shortwave radio) I bought here last week.
A: What’s the problem with it?
B: It leaks (1.It won’t work on my computer 2. It’s too difficult for me to put together 3.It’s been opened 4.It doesn’t whistle 5.It can’t get “Radio Moscow”).
A: It does?
B: Yes, it does.
A: Oh, I’m sorry. Would you like a refund?
B: Actually, I’d prefer to exchange this one for one that doesn’t leak(1.will work on my computer 2.is easy for me to put together 3.is not been opened 4.whistle 5.can get “Radio Moscow”).
A: Certainly. Sorry for the inconvenience.
P114
A：May I help you ?
B：Yes. I had this toaster (1 my car / 2 this digital watch / 3 this TV set / 4 this cassette player / 5 this portable typewriter) fixed here last week, but ir still isn't working right.
A：Oh. What's the problem with it ?
B：It's still burning the toast .(1It's still stalling all the time / 2 It's still running fast / 3 It stil doesn't get channel / 4 The tape still doesn't rewind / 5 The paper is still ripping ). And now, in addition to that, it sparks when I plug it in.( 1 The soil is leaking / 2 The alarm doesn't work ./ 3 Tt doesn't get channel 7./ 4 The volume control isn't working./ 5 The 'P" and "G" keys are sticking.).
A：I see . How long has it been sparking (1 stalling / 2 leaking / 3 since the alarm didn't work ./ 3 since it didn't get channel 7./ 4 since the volume control iwasn't working./ 5 since the 'P" and "G" keyswere sticking.)?
B：Since I had it fixed here last week.
A：I apologize for the inconvenience .We'll try to fix it again for you.
B：Thank you.
P116
A：Could you please turn down the volume on your TV (1.Park your motorcycle someplace else/2.Don’t cook on the balcony/3.Keep your dog out of my yard/4.Don’t leave your garbage in the hallway/5.Move your sprinkler)?
B：Turn down the volume?
A：Yes…if you wouldn’t mind. I don’t mean to complain, but you’re keeping all the neighbors up (1.You’re blocking my parking space/2.The smoke is going into our apartment/3.H’s digging up my new lawn/4.It’s attracting flies/5.The water is coming through our window).
B：I am?
A：Yes, you are.
B：Oh! I had no idea I was keeping all the neighbors up. I’m sorry.
A：That’s okay.
P118
A: I’m really annoyed with the superintendent(1.the landlord/2.the building manager/3.my former landlord/4.the head of the condo association/5.the gardener)
B: Why?
A: Several days ago I told him our toilet wouldn’t flush(1.we didn’t have any heat in our living room/2. our apartment was crawling with cockroaches/3.he was late refunding our security deposit /4.some people were bringing pets into the building/5.our bushes looked terrible), and I asked him if he could fix it(1.if he could take care of it/2.if he could call an exterminator/3.if he could return it right away/4.what we should do about it/5.if he could trim them)
B: And what did he say?
A: He said he would get to it right away(1.have it checked immediately/2. have our apartment sprayed in a day or so/3. put it in mail by Saturday/4. call a meeting of the members of the association/5.take care of them immediately) ,but he hasn’t done it yet.
B: Have you spoken to him again?
A: No, not yet. I’m planning to speak to him later today.
B: You really should.
P122
A：Hello,this is Mrs.Peter in Apartment 5.(1.Mr.Oyola in Apartment 3B/ 2.Barbara Thoms from your building on Center Street/ 3.Rick Simpson ,who lived in building 3C/ 4.Mrs.chen on the third floor/ 5.Mr.Goldin at 345 Main Street.)
B：Yes?What can I do for you?
A：I’m calling to find out why you haven’t gotten rid of the mice in our apartment yet.(1.repair the hot water heater/ 2.give a lease to us/ 3.return our security deposit/ 4.remove the lead paint in the hallway/ 5.turn on the heat)
B：Well, Mrs.Peters.I’ve beeen very busy.
A：You know, I’m a litter disappointed, You really should have gotten rid of them by now.
B：You have to understand. These thins take time.
A：well.To tell the truth. I’d rather not have to call the Health Department.(1.call the Housing Authority./ 2.refer this to a lawyer / 3.take this to Small Clains Court / 5.contact the media)
Do you think you might be able to take care of it?
B：Of course.I’ll do it right away.
P124
A: I am really annoyed with the foreman
B: Why
A: He is insisting that I skip all my breaks (1 Work on Labor Day2 Work overtime for no extra pay 3 Come back to work right after you have a baby 4 Help move the scenery 5 Do you trapeze act without a net)
B: He can not do that! Breaks are guaranteed in our contract(1 It is legal holiday 2 You are supposed to receive time-and-half overtime 3 You are entitled to maternity leave 4 It is against union regulations 5 It is against the safety rules)
A: Are you sure?
B: Absolutely, you should tell him that
A: I can not. I am afraid he’d fire me
B: Oh, come on, he can not fire you for that
A: Are you sure
B: Absolutely
P126
A：You seem upset.Is anything the matter?
B：Yes,as a matter of fact.My former landlord absolutely refuses to return my security deposit.( 1.The painters who ruined our new carpet refuse to pay for the damages/ 2.The used car dealer who just sold me this “lemon” refuses to fix it/ 3.I think my neighbors across the hall are abusing their children/ 4.Even though I’ve complained about it,I’m continually being overcharged on my electric bills/ 5.The gossip columnists are printing lies about my personal life and destroying my movie career.)
A：Well can I offer you some advice?
B：Sure. What?
A：I think you should hire a lawyer.( 1.Sue them/ 2.Call the Better Business Bureau/ 3.Call the police/ 4.Call the Mayor’s Office of Consumer Affairs/ 5.Take them to court.)
B：Hmm.I hadn’t thought of that.That’s a good idea.
P128
A：You know… If you ask me,they’re building too many offices and apartment buildings in our neighborhood.
B：What makes you say that?
A：The area is becoming noisy and crowded,and traffic during rush hour is terrible.
B：Hmm. You seem to feel very strongly about that.
A：I do
B：In that case,why don’t you write to the mayor?
A：Write to the mayor?
B：Yes.You should write to the mayor and express your opinion
A：That’s a good idea.Thanks for the suggestion
