11.value of goods 商品价值

　　12.shopping website 购物网站

　　13.total income 总收入

　　14.brand ­new 崭新的

　　15.online shopping 网上购物

　　16.gain popularity 备受青睐

　　17.relative law 有关法律

　　18.online security 网络安全

　　19.personal detail 个人信息

　　20.shopping addiction 购物成瘾;购物狂

　　21.negative effect 负面影响

　　22.financial problem 经济困境

　　背话题范文——有“模”可套

　　假定你是李华，你在国外网上书店Landon购买了一本英文原版小说Gonewiththe Wind，货到后你发现了一些问题。请用英文给该书店写信，内容包括：

　　1.包装不完善导致封面有破损和污渍，书有缺页;

　　2.要求调换新书，尽快发货。

　　注意：1.词数100左右;

　　2.可以适当增加细节，以使行文连贯;

　　3.信的格式已给出，不计入总词数。

　　[范文必背]

　　Dear Siror Madam，

　　I purchased a book Gone with the Wind in your online bookshop Landon for its convenience and goods ervice. I was very glad to receive it yesterday. However,when I opened the package, I was sorry to find something wrong with it.

　　Firstly, the cover of the novel is broken and there are some dirty spots on it due to the poor packaging. In addition, some pages are missing, which makes it impossible to read.

　　I would like you to change it for a new one and post it to me as soon aspossible. Please do check the book and be careful with the packaging before hand this time.I hope you can live up to the expectation of your customer.

　　Looking forward to your early reply.

　　Yours，

　　Li Hua